Hotel Vip Executive Madrid

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Jeg var der bare én natt, men personalet var serviceinnstilt, vennlig og effektivt.

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Sentralt - serviceinnstilt stab (fikk hjelp til å bytte rom)

Jeg hadde spesifisert ikke-røyk rom, fordi dette var en valgmulighet under bestilling. Når jeg kom frem fikk jeg et rom som stinket kjemikalier som sikkert skal dekke over røyklukta. Når jeg gikk tilbake til resepsjonen og spurte om å få et ikke-røyk rom sa de at dette hadde de ikke. De hjalp meg allikevel slik at jeg fikk et rom som luktet mindre røyk. Hotellet var dessuten mye mer 70-tall enn det bildene ga inntrykk av. Madrassen var vond å ligge på, bare laken og tynt teppe som dyne ble litt lite om natten. Fant et teppe i skapet, men frøs fortsatt.

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The staff on reception were friendly and it offered a good deal for bed and breakfast. The room was clean and tidy.

The staff in the dining room were less pleasant and made you feel a bit of nuisance when you asked for something. Would have liked tea and coffee facilities in the room rather than a bar.

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The hotel is located close to the city center and it's easy to get to
most of the sites. The room that we stayed at was fine, quite clean, but
as we reserved the room for non-smokers the room was for smokers and
thus the smell at the room always reminded of the smokers who stayed at
the hotel previously.

We faced a very inapropriate situation with payment! The hotel not only
charged my card for the stay, but also took the cash when checking
out!The hotel staff charged us twice for the same service! THis is
totally inapropriate! After writing an e-mail to the hotel regarding
this - no responce was received. We will have to solve the issue with
visa and the bank!

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I thought the hotel staff were extremely courteous and in particular, the gentleman who checked me out of the hotel. He was very helpful during the two days that I was there and I was quite impressed with his knowledge and helpful attitude. He went above and beyond what was required of him. I was very pleased with all the assistance and advice he gave me.

I did not really like the twin beds in the room that were put together. Also, I had 2 young children with me and I wish that the hotel had put me in a bigger room to accomodate us.

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Good value for the money.

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The breakfast was quite good.

The serice could be better. Quite noisy in the evenings.

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Good breakfast selection, spacious rooms

Staff's a bit rude sometimes.